Tombet
Tombet
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You Need A Person Now

Before You Wait, After You Ask: Contact Tombet Casino

Start a live chat or call us on +44 20 8466 8565, seven days a week, 24 hours a day, in English.

Start Live Chat Open to players aged 18 and over. Bonus terms apply.
Vault Selection
Starlight Princess
Starlight Princess
Pragmatic Play
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Something Has Gone Wrong

Choose How You Reach Us

Three human routes, each with a stated reply time, so you pick the right one straight away.

  1. 1

    Fastest Route To A Person

    For anything that needs an answer inside a minute, chat opens a written line to a person and typically replies within one minute, around the clock.

    Open Chat
  2. 2

    Do I Have To Wait Long?

    Best for documents, statements and anything you want in writing: write to [email protected] and expect a reply in about eight hours.

    Write To Us
  3. 3

    A Voice At The Other End

    Call +44 20 8466 8565 (GMT) when you would rather talk it through; calls reach a person in about two minutes, day or night.

    Call Us
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Help That Fits Britain

Reach Us From The United Kingdom Tonight

Useful the moment you want a British number, a GMT clock and a regulator you can name.

  1. 1

    How To Reach

    United Kingdom phone: +44 20 8466 8565; Support time zone: GMT; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]

  2. 2

    Who Supervises

    Supervisory authority: Malta Gaming Authority, MGA/B2C/748/2019

  3. 3

    Where To Get Help

    Gambling help: GamCare, BeGambleAware, GAMSTOP

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Tombet Casino Care Partners

Independent Help With Gambling Problems

This block settles which independent organisations you can turn to when play stops feeling safe.

By the time a session ends on a sour note, the most useful step is often a call outside the casino. Three independent organisations in the United Kingdom give free, confidential support to anyone worried about gambling, and each one works separately from Tombet Casino.
GamCare
Trained advisers listen without judgement and help you plan the next few days, whether you play or not.
BeGambleAware
A single service covering England, Scotland, Wales and Northern Ireland offers confidential advice and local referrals.
GAMSTOP
A block on gambling with every UK-licensed operator can be arranged through this national scheme.
Desk Directory

Your Document Is Waiting, So Send It Here

It removes the worry that a message sent to the wrong desk will sit unanswered for days.

  1. 1

    Account Desks

    Support, general questions: [email protected]; Verification, identity documents: [email protected]

  2. 2

    Money Desks

    Payments, deposits and withdrawals: [email protected]

  3. 3

    Other Desks

    Complaints, formal disputes: [email protected]; Privacy, personal data requests: [email protected]; Business, partnerships and media: [email protected]

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Response Times

Check Who Answers Before You Reach Out

A quiet moment when you want to know who picks up and how long you may wait.

  1. 1

    Live Chat

    Chat Hours: Twenty four hours, seven days; Chat First Reply: One minute; Time Zone: Greenwich Mean Time

  2. 2

    E-mail

    E-mail Address: [email protected]; E-mail Reply: Eight hours

  3. 3

    Phone

    Phone Number: +44 20 8466 8565; Phone Waiting Time: Two minutes

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Before You Write

Tombet Casino Answers Faster With These Ready

Have These Ready

Gathering these before you write spares you a second exchange later on.

  • Your registered e-mail address
  • The last four digits of your card
  • Any deposit or withdrawal reference
  • A clear screenshot of the issue
  • The date and time it happened
Tombet Casino Operator

Read Who Operates This Casino

The Company
Legal Name: Tombet Casino Limited; Company Number: Company No. 84955751 (United Kingdom); Address: Level 4, Spinola Business Centre, Triq Mikiel Ang Borg, St Julian's STJ 3109, Malta
The License
Regulator: Malta Gaming Authority; License Number: MGA/B2C/748/2019
Written Contact
Support E-mail: [email protected]
Answers Without A Hold

Six Answers, No Waiting Room

Can I get verified the same day I send documents?
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After your documents arrive, checks usually finish within eighteen hours. Our team reads them in the order they come in, so a clear photo of each page is the quickest way through. Until the check closes, withdrawals stay on hold.
Can I speak to someone at three in the morning?
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Support is open twenty-four hours a day, seven days a week, so a Sunday night question reaches a person. Timings sit in GMT, which means a late-night message from the United Kingdom meets a working team.
Why do I see fewer languages than other casinos offer?
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Four languages are covered: English, German, Finnish and Norwegian. English is the default for players in the United Kingdom, and email replies arrive in the language you used. Switching mid-conversation is fine.
Where do I send a request about the data you hold?
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Send a request to [email protected] and the privacy team handles it. A copy or an erasure request is answered in writing, and some records must be kept where the licence requires it. You will be told which applies.
Where can I check which licence covers my play?
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The Malta Gaming Authority licenses this site under MGA/B2C/748/2019. That number appears on the site and in our correspondence, and it is the reference to quote if you ever escalate a complaint.
Why should I write in rather than close it myself?
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Contact [email protected] and ask for closure in writing. Your balance is settled first, then the account is shut and the confirmation is emailed to you. If gambling has become hard to manage, self-exclusion is the stronger option.
Four Steps To A Resolution

Tombet Casino Escalates Complaints Fairly

A testing moment when a first reply has not settled the matter and you need a firm route.

  1. 1

    Facts First, Not Guesswork

    Tell support exactly what went wrong, with dates, amounts and any reference you hold. A written note keeps the record clear from the start.

  2. 2

    Tombet Casino Logs Your Case

    A complaint handler writes back with a reference and a plain answer. Keep that reference, because every later step leans on it.

  3. 3

    One More Step Higher

    If the answer still leaves you short, ask for it to be escalated to a senior handler. Give them a firm date and expect a reasoned reply.

  4. 4

    A Watchdog You Can Turn To

    Should the casino still not resolve it, you may take the matter to the Malta Gaming Authority. That regulator issued the licence above and reviews unresolved disputes.

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